Refund policy

We take great care in preparing and delivering every order. If something goes wrong, we’re here to help.

1. Refund Eligibility

You may request a refund if:

• Your order was not delivered

• The delivered product is damaged or incorrect

• You contact us within 24 hours of delivery with a valid reason

We do not offer refunds for:

• Orders with minor flower substitutions due to seasonal availability

• Orders where delivery was attempted but no one was available to receive them

• Late cancellation requests after the order has been arranged or dispatched

2. How to Request a Refund

To request a refund:

• Email us at hello@botanikastore.com with your order number and a brief explanation

• Attach a photo if the product was damaged or incorrect

• We’ll review your request and get back to you within 24 hours

3. Refund Process

• If your request is approved, your refund will be processed using the same payment method

• It may take 5–10 business days to appear in your account, depending on your bank

4. Replacements

In some cases, we may offer a replacement instead of a refund. This is especially true for quality-related complaints involving fresh flowers.