Privacy policy

We care about your privacy. This policy explains how Botanika collects, uses, and shares your personal information when you visit our website, make a purchase, or interact with us.

Our website is powered by Shopify, which helps us run our store and deliver a smooth shopping experience.

By using our website, you agree to the terms of this Privacy Policy.

What We Collect

We may collect the following details, depending on how you use our site:

  • Contact info: name, email, phone number, billing and shipping addresses

  • Payment info: card details, transaction history

  • Account info: login, preferences, saved items

  • Order history: purchases, returns, wishlist items

  • Messages: emails or chats you send to us

  • Device info: browser, IP address, how you use the site

We collect this information in a few ways:

  • Directly from you

  • Automatically through your browser or device

  • Through Shopify and other service providers we use

  • From partners or third-party tools

How We Use Your Info

We use your information to:

  • Process your orders and payments

  • Deliver your products and provide order updates

  • Customize your shopping experience

  • Suggest products you may like

  • Communicate with you (order updates, customer support, promos)

  • Improve our site and services

  • Prevent fraud and ensure security

  • Comply with legal requirements

Who We Share It With

We may share your info with:

  • Shopify (our store platform)

  • Trusted service providers (shipping, payment, customer support)

  • Marketing partners (for relevant ads and email campaigns)

  • Legal authorities, if required by law

  • Business partners in case of a sale or merger

We never sell your data.

Shopifyā€™s Role

Shopify hosts our website and may collect some of your information too. They help us run the store, process payments, and personalize your experience. You can read Shopifyā€™s Privacy Policy for more details or manage your preferences via their privacy portal.

Third-Party Links

Sometimes we link to other websites. Weā€™re not responsible for their content or privacy practices. Please check their policies before sharing your information with them.

Children

Our website isnā€™t meant for children under the age of legal consent. We donā€™t knowingly collect their data. If we do by mistake, let us know so we can delete it.

Security & Retention

We take steps to protect your info, but no system is 100% secure. Please avoid sending sensitive data through unsecure channels.

We keep your data only as long as neededā€”for your account, orders, or legal reasons.

Your Rights

Depending on where you live, you may have the right to:

  • See the personal info we have about you

  • Correct or delete your info

  • Ask us to send your info to someone else

  • Limit how we use your data

To make a request, contact us at hello@botanikaconceptstore.com